Cancellation Policy
If you need to cancel your booking, please contact Ingrid on bookings@snowbird.com.au. We need to receive your cancellation in writing.
Depending on how early you cancel your booking we will refund the following amounts:
The Snowbird Committee strongly recommends the purchase of travel insurance for all trips. No refund will be provided for a stay cut short by injury or affected by weather.
WINTER:
All 10% confirmation deposits are non-refundable.
90% refund if you let us know 13 weeks or more before your booking.
50% refund if you let us know 8–12 weeks before your booking.
No refund with less than 8 weeks notice.
Refunds will not be issued to anyone who, once in residence, decides to shorten their stay.
We reserve the right to re-let rooms if the full balance of your accommodation is not paid at least 8 weeks prior to your check in date.
If extenuating circumstances do occur, refunds will be at the discretion of the Snowbird committee.
An administration fee of $50 will apply to all cancellations.
SUMMER:
All 10% confirmation deposits are non-refundable.
90% refund for cancellations made at least 30 days before check-in or within 48 hours of booking, if the check-in date is at least 14 days away.
50% refund for cancellations made at least 7 days before check-in.
No refunds for cancellations made within 7 days of check-in.
All holding deposits paid for complete lodge bookings are non-refundable.
Refunds will not be issued to anyone who, once in residence, decides to shorten their stay.
We reserve the right to re-let rooms if the full balance of your accommodation is not paid at least 30 days prior to your check in date.
POSTPONEMENT:
Each booking is allowed one reschedule/postponement. This must be made with at least 3 days notice prior to check-in.
We must be notified of a request to reschedule in writing.
The new booking’s dates must be within the same summer season, and are dependent on lodge availability.
The booking cannot be transferred to the next summer season.
Once a booking is rescheduled it is ineligible for any form of refund if cancelled.
COVID-19 Cancellation Policy
Should government restrictions prohibit the use of the ski fields and surrounding area operations, or a state border restriction or state government lockdown is in place on the date of your booked arrival, that does not allow the use of our accommodation then we will offer a credit transfer to a future stay.
If no government policies or border closures are in place at the date of your booked arrival, and you still wish to cancel, you will be charged as per our normal cancellation and refund policies.
If you or a family member test positive to COVID-19 during your stay at Snowbird, you will be asked to return home. As this is outside the lodge’s control, no refund will be given.
As we cannot guarantee Charlotte Pass Snow Resorts policies are the same as Snowbird’s, this policy should be viewed as an addition to travel insurance as opposed to a replacement for it.
Updated: September 2025