Cancellation Policy

If you need to cancel your booking, please contact Ingrid on to let us know. We do need to receive your cancellation in writing.

Depending how early you cancel your booking we will be able to refund you the following amounts:

Full refund if you let us know 13 weeks or more before your booking.

50% refund if you let us know 8-12 weeks before your booking.

Due to planning and ordering processes, if you give us less than 8 weeks notice we won’t be able to refund your booking.

Refunds will not be issued to anyone who, once in residence, decides to shorten their stay.

We reserve the right to re-let rooms if the full balance of your accommodation is not paid at least 30 days prior to your check in date.

If extenuating circumstances do occur, refunds will be at the discretion of the Snowbird committee.

An administration fee of $50 will apply to all cancellations.